Important distinction
This is a preliminary framework for a future written service agreement — not a binding standard form or an invitation to commence surveillance. Each engagement will need its own scope and legal checks.
This framework needs review by a solicitor experienced in UK private investigations, data protection and security services. Until SentinelRow is separately incorporated, ORION SKY LABS LTD would be the contracting entity for any assignment it accepts under the SentinelRow brand. The client agreement must name the actual service provider, scope, lawful authority, personnel and applicable terms before any work begins. If a different legal entity is formed later, agreements and privacy information must be updated as appropriate.
1. Instructions and authority
A prospective client must provide truthful information about the purpose of the instruction, their authority to request it, relevant parties and locations, and any known restrictions. SentinelRow may decline or stop instructions that raise legal, ethical, safety or proportionality concerns.
2. Defined scope of work
A written proposal should identify the service, objective, locations and jurisdictions, permitted activities, reporting arrangements, expected timetable, named contacts and any necessary third-party permissions. No covert, intrusive or overseas activity should be presumed authorised by a general enquiry.
3. Lawful and proportionate methods
Any observation, security assessment or internal investigation must be assessed for its lawful basis, necessity, proportionality and relevant rights. No agreement should be construed as authorising unlawful entry, interception, hacking, harassment, impersonation that breaches the law, or improper access to confidential information.
4. Information governance
The parties must determine who is controller or processor for each information-processing activity, document necessary safeguards, identify who may receive reports and establish appropriate retention and disposal provisions. Investigations involving workers, special-category information, alleged offences or systematic monitoring may need additional assessments and documentation.
5. Fees, expenses and changes
Fees, payment milestones, approved expenses, cancellation terms and additional work must be stated in a signed proposal rather than assumed from information on this site. Changes to scope should be agreed in writing before they are undertaken.
6. Reporting and outcomes
Reports should distinguish direct observations, source material, reasonable inferences and unresolved matters. No particular result, evidence or outcome can be guaranteed. Access to reports and related material should follow the agreed authorisation and confidentiality controls.
7. Client communication and safeguarding
The agreement should set appropriate communication channels, escalation procedures and security arrangements for sensitive material. Each party must comply with applicable law and should identify potential conflicts or urgent safeguarding concerns promptly.
8. Cancellation, liability and governing law
Consumer statutory protections, including any distance-contract cancellation rights, must be considered where applicable. These rights cannot simply be disapplied by a standard service clause. Appropriate liability, insurance, dispute resolution and jurisdiction wording must be established after the current or newly incorporated contracting party and service model are confirmed.
9. International instructions
Work outside the United Kingdom requires separate consideration of local laws, permits, partners, insurance, data transfers, authorisations and practical security. A general statement of international capability does not override those requirements.